This page summarizes our privacy policy and information practices for this Web site. It is intended to provide you with a complete and accurate basis for making informed decisions when choosing to communicate with our office via this site.

During a visit to our Web site, your privacy is respected. We do not collect personal information about you unless you choose to send us an e-mail, in which you voluntarily provide your name and contact information. The nature of the Internet is such that it passively and automatically collects certain information about a user's traffic patterns, linked to their Internet Protocol (IP) addresses. These are unique Internet "addresses" assigned to all Web users by their Internet Service Providers (ISP). IP addresses are automatically logged by Web servers. While the IP address does not identify an individual on its face, it may with the cooperation of the ISP be used to locate and identify an individual using the Web. The IP address is considered personal information because it is an identifying number, and IP addresses are therefore protected by most privacy legislation. The privacy issues surrounding IP addresses are explained further below.

Visitors' personal information received via e-mail is provided only to our office personnel, who require the information to respond to inquiries. We do not use this information for any other purpose. We protect all personal information in our custody with strong security safeguards, including strict access controls.

As we cannot guarantee the security of electronic systems or e-mail, we do not recommend sending sensitive personal information or complaints electronically at this time. For all such matters, please contact us by postal mail at: Talk Wireless Inc., 216 Merritt Street, St. Catharines, Ontario, L2T 1J6, or by calling 1-888-205-1114 toll free or 905-680-8255 from 8:30 a.m. to 5 p.m. Eastern Time, Monday to Friday.

Our Web site is hosted on servers owned and managed by a third-party. Any personal information collected on our behalf by our web hosting firm, such as server log data (see below), is managed in accordance with this privacy policy, and is protected by applicable law.

Server logs: Our servers automatically log information about visits to our Web site in the normal course of establishing and maintaining Web connections. Server logs record statistical information, such as visitors' IP addresses, type of operating systems, time and duration of visit, Web pages requested, and identify categories of visitors by items such as domains and browser types. These statistics are reported in aggregate form to our Web and communications staff, and are used to improve our Web site and ensure that it provides the optimal Web experience for visitors.

We do not link server log information to any other data in a way that would enable us to identify individual visitors. However, we may review server logs for security purposes, for example, to detect intrusions into our network. The possibility therefore exists that server log data, which contains visitors' IP addresses, could in instances of criminal malfeasance be used to trace and identify individuals. In such instances, raw data logs would be shared with appropriate investigative bodies authorized to investigate such breaches of security. Under normal circumstances, these logs are retained for a maximum period of 45 days.

Contact: Questions about this policy may be directed to our office. You can contact us by e-mail at info@talkwireless.com, or through our toll-free line at 1-888-205-1114 or by postal mail at:

216 Merritt St.
St. Catharines, ON
L2T 1J6